When trying to log into Voyager, you keep receiving the following error message: Invalid user code/password. Level 5. The error refers to an issue with your user account setup. Level 5 indicates that your user was set up as an Interface User, not a Voyager user. You’ll need to contact your Yardi Administrator and request them to uncheck the Interface user setting.
Did you know that you can have a user bypass the Yardi One Dashboard? If a user has access to only Voyager they can reduce