Yardi Voyager is a very powerful and effective system. It is also very complex. Unless a company already employs personnel who have not only used Yardi Voyager but who have also installed it, self-implementing then platform is not advisable.

Nevertheless, many of our clients started down that road and along the way, realized they need help. To resolve these issues, we follow a 4-step process.

1. Analyze—We conduct a forensic review of your Yardi Voyager installation and determine where the deficiencies lie, as well as a road map to fix them.
2. Stabilize—We resolve all of the identified deficiencies and create a customized ‘run book’ that explains how to use Yardi Voyager in your particular business.
3. Train—Once you have a stable, accurate and well-documented Voyager installation in place, we can train your staff on how to use it.
4. Support—After training and you’re up and running, we can provide you with comprehensive and responsive help desk services to resolve an minor issues that occasionally crop up.