Payment Processing
How can you ensure that you receive notifications of recurring payments, failed payments, etc. By using the Payment Processing Admin role: Setup-> Email Notifications Setup. You can then select the notifications you would like to receive.
Payment Processing
Can tenants set up recurring payments? What types of charges can they pay? Your company can customize how tenants make payments and how those payments are applied by setting up payment manager. We can help with that!
Rent Café Affordable Housing
Any verification or custom letters need to exist in Voyager prior to being utilized in Rent Café Affordable Housing. You can verify letters are in Voyager by: Setup->Letter->Review Letter.
Rent Café Affordable Housing
What should be the first step in preparing for Rent Café Affordable Housing? Making sure all residents have updated email addresses in Voyager. You can verify that information by using this path: Analytics->Residential Analytics->Resident Directory.
Deleting Unposted Checks from the Rent Cafe Residential Mobile App
If a check is in unposted status, you can delete the check by deleting the batch. By deleing the check in the Check Scan Summary Report, AR Manager will send an email notification to the resident.
How can you update/document Waiting list contact events in Voyager
Community Manager Dashboard-> Person Search->Complete Contact Log->Save.
Updating TRACS sent date on a 50059 Recertification
How can you update TRACS sent date on a 50059? System Administration Menu-> Affordable Management->Update TRACS and HAP Voucher Date-> Complete Filters-> Submit.
MI or IC Certifications
When are move in or initial certifications required? 1) Households that moved in within the past year. 2) LIHTC Residents-HOME Residents-Rural Development Residents and Local Program Residents.
Compliance Monitor
The Voyager Compliance Monitor Screen is used to review LIHTC, HOME, and local housing program compliance. This is an available tool top confirm that a project complies with the program rules.
Reversing HAP Vouchers
You must reverse the voucher in which they were created. If the resident has another voucher that is later than the voucher that you are reversing, reverse the later voucher first. Quick Note: You cannot reverse a voucher if it has been approved or paid.
