Consolidated Receipts
When posting consolidated receipts that create suspense charges for subsidy overpayments or underpayments. The system administrator must complete the following: Set up a general ledger account for subsidy suspense clearing. Set up subsidy suspense receivable general ledger account. Set up subsidy suspense clearing charge code.
Changing Caseworkers for families (PHA)
Make changes to a specific caseworker load. To make those changes go to PHA Administration Side Menu-> Select Functions-> Caseworker-> Change Caseworker. The change caseworker field will appear, complete all fields and submit.
Email notification for vendors and residents
Email notification for residents and vendors will include a PDF file with transaction details of EFT transactions (HAP and URP). Quick Note: You must have Service Manager.
Managing Community Service information for PHA residents
Voyager can track participation. PHA Defaults and Options have to be setup. Residents may be enrolled in different community service types.
EID History Report (PHA)
Public Housing families can participate in one of two HUD earned income disallowance programs: Earned Income Disallowance (EID) or the Job Plus EID (JPEID). The EID History Report will provide or detailed history of EID participation. Ex. EID status anticipated 50058 effective dates, status, and eligibility. Family EID Screen: Reports-> EID History.
Family Self Sufficiency (FSS)
Your agency might manage FSS or other type of resident services program. Voyager is there to help with each stage of the process. Setup of tracking for the program as well as reporting. If you need help with the setup we can help.
Landlord Holds
Do you need to review vendor holds? There is a report that lists the vendors that have the Hold Checkbox selected on the vendor record. Reports-> Vendor Landlord-> Vendor/Landlord Holds.
Adding Landlord Garnishments
Before managing garnishments you have to ensure that you have selected the general ledger account that you want to use for garnishment clearing. You must also add a garnishment entity as a vendor.
Tenant Payment Agreement
There are times when a resident owes money to the agency/organization. The agency can then negotiate a repayment agreement for a resident/tenant. The resident agrees to an installment repayment plan that reverses actual aged charges and adds new charges based on the payment terms.
Correcting Duplicate Applicant Waiting List Entries (PHA)
To correct duplicate waiting list entries: Housing Authority Manager side menu, Select Functions-> Waiting List-> Waiting List-Repair Duplicate Applicant Entries. Complete the Filters and Submit.
