Are You Seeing Double? (On the commit payment screen)
When reviewing your payments before processing them, you notice they are higher than expected. After drilling into the detail, the amount is correct, but it is double on the summary screen. There’s an easy fix for this. Voyager has a tool that can be run called Rebuild Commit Payments. Rebuilding the commit payments is accessible […]
Run Now button is missing from Task Scheduler
When using task runner is convenient to use the Run Now button while you are testing a Task Runner Job or run on-demand if a scheduled task is missed or needs to be re-run. If you do not see the Run Now button on the Task Scheduler screen, there’s an easy fix. Voyager has an […]
Is Your GPR Out of Whack?
From time to time, you may see some inconsistent numbers on your GPR report. The GPR is dependent on the Voyager Datamart to pull the data for tenant aging and the gross potential report. The intent of the Datamart is to expedite the creation the AR and GPR reports. Generation of these reports At times, […]
Large Financial Batches Slowing down your system?
Yardi has a feature where you can schedule posting Large Batches (batch contains more than 1,000 records) later in the day or overnight. If you are frequently posting large batches during the day, this could have a negative impact on your users. Especially if the batch is for a previously closed period. Posting to a […]
Placing a unit in Abatement
Unfortunately, there are times when an owner has kept up their side of the affordable agreement and the unit must go into abatement. In the Affordable module, Yardi has an easy way to place the unit in Abatement. Navigate to Unit >> Affordable Tab. In the 50059 section, select Abated Unit.
Configuring Max Total Late Fee
A recent helpdesk ticket came in asking for assistance in configuring property late fees for Cincinnati, Ohio properties. The company’s late fee policy changed to the greater of 5% of monthly rent or $25. To set this up in Property Control, you would enter the first late fee as $25 Flat Amount. In the second […]
Did you know that Voyager 7s has hotkeys?
Have you ever thought, I wish I didn’t have to click on four menus to create a JE batch? The good news is now you don’t have to with Voyager hotkeys. You can create custom hotkeys that will take you directly to the desired screen. For example, using create JE batch, you can create a […]
Results and Reasons Link Is Missing From The Property Screen
You’re on the property screen looking at the Functions menu, and the Results/Reasons link is missing. Getting Results/Reasons to display is a relatively easy fix. In the same function menu on the property screen, click on Property Control. You’ll need to change the property type to Residential. After clicking on Save, you’ll see the Results/Reasons […]
Create New Work Order Sub Category
As your company grows, you may want to classify your work orders differently. For example, you may want to break out Appliances into stove, dishwasher, refrigerator, etc. To do this, you’ll need access to the Administrator menu. Under System, select Lookup Lists. You’ll want to create a new list called Category.Appliances. Within that list, you […]
Customize your Guest Card
Voyager allows it’s clients to customize the Guest Card to make fields required or optional. An example would be the phone number and email address. These are vital components to the guest card and you want to make them required. To access the settings, you’ll need System Administration access or you can ask your system […]
