Configuring Max Total Late Fee
A recent helpdesk ticket came in asking for assistance in configuring property late fees for Cincinnati, Ohio properties. The company’s late fee policy changed to the greater of 5% of monthly rent or $25. To set this up in Property Control, you would enter the first late fee as $25 Flat Amount. In the second […]
Did you know that Voyager 7s has hotkeys?
Have you ever thought, I wish I didn’t have to click on four menus to create a JE batch? The good news is now you don’t have to with Voyager hotkeys. You can create custom hotkeys that will take you directly to the desired screen. For example, using create JE batch, you can create a […]
Results and Reasons Link Is Missing From The Property Screen
You’re on the property screen looking at the Functions menu, and the Results/Reasons link is missing. Getting Results/Reasons to display is a relatively easy fix. In the same function menu on the property screen, click on Property Control. You’ll need to change the property type to Residential. After clicking on Save, you’ll see the Results/Reasons […]
Create New Work Order Sub Category
As your company grows, you may want to classify your work orders differently. For example, you may want to break out Appliances into stove, dishwasher, refrigerator, etc. To do this, you’ll need access to the Administrator menu. Under System, select Lookup Lists. You’ll want to create a new list called Category.Appliances. Within that list, you […]
Customize your Guest Card
Voyager allows it’s clients to customize the Guest Card to make fields required or optional. An example would be the phone number and email address. These are vital components to the guest card and you want to make them required. To access the settings, you’ll need System Administration access or you can ask your system […]
Proper Way to Write Off Partially Paid Invoice
There are times when you have made a partial payment on an invoice and you want to write off the balance. To write off the remainder do the following: Create a payable batch in the amount of the write off. Next, on the payable screen, set the payment type to credit. This will create a […]
Change The Transaction Date After It’s Been Posted
There are instances when transactions were entered with the wrong date or posted to the wrong month. Previously, you would have to un-post or do a reversal, etc. Yardi now has a function in the too box where the date or post-month can be updated without un-posting or doing a reversal. You’ll need access to […]
Dynamic Property List Is Not Picking Up Recently Added Property
When a new property is added and property attributes are set, it’s expected the property will show up in a Dynamic Property List. For the most part, this does happen automatically, however, there are times when the Dynamic Property List needs to be rebuilt. No need to fret about rebuilding a property list. Yardi has […]
Voyager Isn’t Allowing .JPG Files To Be Uploaded
When trying to upload pictures to a work order, the following error is displayed: file extension ‘jpg’ is not an accepted file type. To resolve this issue, navigate to Accounts and Options, expand Web Environment then add .jpg to the list of Attachment Extensions. This is a global setting and will apply to all users.
Login Error Level Code 5
When trying to log into Voyager, you keep receiving the following error message: Invalid user code/password. Level 5. The error refers to an issue with your user account setup. Level 5 indicates that your user was set up as an Interface User, not a Voyager user. You’ll need to contact your Yardi Administrator and request […]
